Privacy policy

Privacy Policy

This Privacy Policy describes how Navigocart (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://navigocart.in/ (the “Site”).

Navigocart is a sole proprietorship based in India, operating from:
Jaglai, Murshidabad, West Bengal 742224

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Information
Name, phone number, email address, billing address, shipping address.

Payment Information
Card details, UPI details, net banking information, or Cash on Delivery preference. Online payments are processed securely through trusted payment gateways. We do not store your full card details on our servers.

Order Information
Products purchased, order value, transaction details, delivery status, and return history.

Device & Usage Information
IP address, browser type, device type, time zone, cookies, and browsing behavior on our website.

Marketing Preferences
Your communication preferences and response to promotional messages, if you opt in.

We collect this information when you place an order, subscribe to updates, contact support, or browse our store.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Confirm payments and provide order updates

  • Respond to your queries and support requests

  • Improve website performance and customer experience

  • Send promotional communication (only if you consent)

  • Prevent fraudulent transactions

  • Comply with Indian legal, tax, and regulatory obligations

3. Sharing of Information

We only share your data when necessary and with trusted partners such as:

Shopify – Our e-commerce platform provider that securely hosts our store.

Payment Gateways – To process secure transactions.

Courier & Logistics Partners – For order delivery across India.

Service Providers – For analytics, email communication, and customer service.

Legal Authorities – If required under Indian law or government request.

We do not sell, trade, or rent your personal information to third parties for marketing.

4. Data Storage and Retention

Your information is stored securely through Shopify’s infrastructure and trusted service providers.

We retain personal data only for as long as necessary for order processing, customer service, legal compliance, fraud prevention, and tax record maintenance.

After this period, data may be deleted or anonymized.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable checkout and website functionality

  • Understand customer browsing behavior

  • Improve website performance

  • Show relevant advertisements

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Your Rights (For Indian Residents)

Under applicable Indian data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Withdraw consent for marketing communication

  • Request deletion of your data (subject to legal requirements)

To exercise your rights, contact us using the details below.

7. Data Security

We take reasonable security measures to protect your information, including secure servers, encrypted transactions, and controlled access systems.

While we follow standard security practices, no online transmission is completely secure.

8. Children’s Privacy

Navigocart does not knowingly collect personal data from individuals under 18 years of age. If we discover such data has been collected, it will be deleted promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date. Continued use of the website means you accept the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Navigocart
Jaglai, Murshidabad, West Bengal 742224
Email: Navigocart@gmail.com
Phone: +91 97490 17710