Refund policy

At Navigocart, we check every product before dispatch. Since we deal in trending gadgets, home tools, toys, and personal-use items, returns are accepted only in specific situations. Please read carefully before placing your order.

1. Return Eligibility

You may request a return only if:

  • You received a wrong product, or

  • The product is damaged or defective at the time of delivery

Conditions:

  • The request must be raised within 3 days of delivery

  • A clear, full unboxing video is compulsory (from sealed package to product check)

  • The product must be unused and in original packaging

Returns requested after 3 days or without a proper unboxing video will not be approved.

2. Non-Returnable Situations

Returns will not be accepted if:

  • The product has been used

  • The original packaging is missing

  • The issue is reported without video proof

  • The return request is raised after the allowed window

  • The customer ordered the wrong product by mistake

Personal care and hygiene-related products are non-returnable once opened.

3. Return Process

To request a return:

  1. Email us at Navigocart@gmail.com within 3 days of delivery

  2. Share your order number and unboxing video

  3. Our team will review the request

If approved, we will arrange pickup (if serviceable) or guide you for self-shipping.

4. Exchange Policy

Exchange is allowed only if:

  • You received the wrong product

Exchange is not available for size issues, change of mind, or product preference.

Only one exchange request per order is allowed.

5. Refund Process

After we receive and inspect the returned product:

  • Refund will be processed to the original payment method

  • For COD orders, refund will be transferred via bank transfer or UPI

  • Refund processing time: 8–15 working days after approval

Shipping charges (if any) are non-refundable.

Refund will not be issued if the returned item fails inspection.

6. Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not possible

For cancellation requests, contact us immediately at:
Email: Navigocart@gmail.com
Phone/WhatsApp: +91 97490 17710

7. Important Note on Unboxing Video

The unboxing video must:

  • Start before opening the package

  • Clearly show the shipping label

  • Show the product condition properly

Without valid video proof, return, refund, or replacement requests cannot be processed.

8. Contact Information

Navigocart
Jaglai, Murshidabad, West Bengal 742224
Email: Navigocart@gmail.com
Phone: +91 97490 17710
Support Hours: Monday–Saturday, 10 AM – 6 PM